Service Level Management
Create and manage SLAs in a simple way.
How it can help you
Our solution enables you to manage service provision effectively, taking the SLA (Service Level Agreement) into account.
Main features
- Definition of SLAs by type of job and provider
- Automatic assignment of an SLA
- Automatic calculation and validation of SLA compliance
Streamlined service level management
The Nextbitt solution enables you to define SLAs for different tasks, thereby streamlining monitoring and simplifying control of service provision.
Nextbitt in Service Level Management
Definition of SLA by user
Define your SLAs based on different variables:
- Urgency
- Type of service
- Location
- Asset in question.
- Urgency
- Type of service
- Location
- Asset in question.
Automatic calculation of SLAs
After defining the Service Levels, the application is able to identify the SLA of the task when the order is placed.
Easy monitoring
Traffic light-based indicators show the status of each work order and whether service levels are being met.
Some of our clients in SLA management
Learn more about the Nextbitt solution’s features
Service Management
Oversight and monitoring of in-house teams and external service providers that are essential for your business to operate properly.
