Service Management

How it can help you

Improve your service management, making communication with technicians, suppliers and service providers more agile and effective.

Main features

Registration of all service providers and suppliers
Registration and categorization of intervention requests
Monitoring of providers according to the agreed service levels

Service Management that gives you more

The complete tool for managing operations. Ask for services and know when they start, when they are finished and the estimated and real costs of each operation.

Nextbitt in Service Management

360º view of the operation

View the history of each technician in the field and control the flow of each work order. Be in the know about everything that is happening:

- Requests for work and services
- Workflows specific to each type of task (cleaning, maintenance, catering, etc.)
- Automatic monitoring of the progress of each task
- Automatic notifications via email and text message.

Updated reports

The solution works offline and online, making it possible for technicians to report on their work at any time.

- Sending photographs to document each task
- Using QR code or NFC technology to identify assets and facilities
- Automatic communication for task requesters and managers.

Performance control

Reports from service providers take seconds to reach your screen. You can easily monitor service levels (SLAs) and the performance of service providers with a number of parameters:

- Tasks assigned vs. tasks completed
- Response times
- % compliance with plans
- Reopening of job sites.