All Case Studies

Healthcare

CUF uses Nextbitt platform to improve Medical Equipment Management, Maintenance Management and Documentation

Users: 2,259 | Assets: 54,898 | Work orders: 909,511 | Audits: 1,186 | Facilities: 21 Clinics, 14 Hospitals, 5 Members' Offices

CUF, one of the largest healthcare groups in Portugal, was facing challenges in asset and maintenance management, particularly in terms of efficiency, flexibility and compliance with strict quality and safety requirements. The organization needed a solution that would not only guarantee compliance with its certifications and accreditations, but would also be practical, auditable and capable of supporting teams in the field, overcoming gaps in existing processes.

2.259

Users

54.898

Assets

909.511

Work orders

What has been done

Implementation of an Integrated Solution for Asset Management and Maintenance
Before working with Nextbitt, CUF faced significant difficulties in terms of systematization and mobility, with manual processes making it difficult to monitor and manage maintenance. Implementing the Nextbitt platform allowed CUF to effectively integrate asset management and preventive and corrective maintenance, including calibrations and soft services. The solution guaranteed not only efficiency, but also flexibility and auditability, adjusting to the specific needs of the healthcare sector.

Preventive Maintenance Management and Recurring Action Planning
CUF made extensive use of the Nextbitt platform's preventive maintenance module, which enabled it to plan, assign, record and audit all recurring actions related to healthcare assets. From support systems to medical equipment, the platform ensured high-quality execution, in line with the requirements of ISO 9001 and JCI certifications. This module was fundamental for the organization, ensuring that all maintenance actions were carried out accurately and within the stipulated deadlines, avoiding critical failures in essential equipment.

Real-time monitoring and SLA tracking
Nextbitt enabled CUF to create dynamic and interactive dashboards, accessible in real time by the entire company hierarchy. Based on Business Intelligence (BI), the platform provided a detailed overview of the performance of maintenance operators, monitoring contracted SLAs and making it easier to identify areas for improvement. The transparency generated by this functionality made it possible to act quickly to correct any deviations, increasing effectiveness and agility in operations management.

The result

Improved Operational Efficiency and Reduced Errors
The introduction of the Nextbitt platform resulted in a significant improvement in operational efficiency, automating critical processes and allowing CUF to increase its productivity. The ability to accurately plan and audit maintenance actions has helped to reduce errors, failures and unexpected downtime. As a result, the company was able to ensure continued compliance with the quality certifications and high standards demanded by the healthcare sector, without compromising efficiency.

Increased Transparency and Real-Time Monitoring
With the introduction of dashboards, CUF has achieved a clear and accessible view of operational data, which has improved responsiveness and process transparency. Real-time monitoring of SLAs has provided an efficient control tool, allowing for quick adjustments and the correction of processes where necessary. This approach increased confidence in asset management and ensured that procedures were aligned with the organization's objectives.

Expansion and Standardization of Processes in the Network
Another important result of the partnership with Nextbitt was the standardization of asset management processes throughout CUF's network of healthcare units. The platform was implemented in all of the group's units, contributing to the standardization of maintenance practices and improving quality management consistently throughout the country. This level of integration and standardization was essential for CUF's continued growth, allowing it to expand its operations effectively.

Ease of Use and Continuous Evolution
The Nextbitt platform has been widely praised for its intuitive interface, which simplifies asset management and maintenance for all users. CUF recognizes that although the system has already evolved significantly, the use of artificial intelligence will represent a further revolution in user interaction with the platform. Collaboration with Nextbitt remains key to optimizing operations and preparing the company for the challenges of the future.

The result

Improved Operational Efficiency and Reduced Errors
The introduction of the Nextbitt platform resulted in a significant improvement in operational efficiency, automating critical processes and allowing CUF to increase its productivity. The ability to accurately plan and audit maintenance actions has helped to reduce errors, failures and unexpected downtime. As a result, the company was able to ensure continued compliance with the quality certifications and high standards demanded by the healthcare sector, without compromising efficiency.

Increased Transparency and Real-Time Monitoring
With the introduction of dashboards, CUF has achieved a clear and accessible view of operational data, which has improved responsiveness and process transparency. Real-time monitoring of SLAs has provided an efficient control tool, allowing for quick adjustments and the correction of processes where necessary. This approach increased confidence in asset management and ensured that procedures were aligned with the organization's objectives.

Expansion and Standardization of Processes in the Network
Another important result of the partnership with Nextbitt was the standardization of asset management processes throughout CUF's network of healthcare units. The platform was implemented in all of the group's units, contributing to the standardization of maintenance practices and improving quality management consistently throughout the country. This level of integration and standardization was essential for CUF's continued growth, allowing it to expand its operations effectively.

Ease of Use and Continuous Evolution
The Nextbitt platform has been widely praised for its intuitive interface, which simplifies asset management and maintenance for all users. CUF recognizes that although the system has already evolved significantly, the use of artificial intelligence will represent a further revolution in user interaction with the platform. Collaboration with Nextbitt remains key to optimizing operations and preparing the company for the challenges of the future.

What our customers say

"With Nextbitt, we've eliminated almost 90% of calls and emails.  

"With the Nextbitt platform, analysis and response times have improved considerably, and we know that 'time is money'.
In addition, today 100% of our preventive maintenance is scheduled automatically, which ensures efficiency and total control."



Luís Rodrigues

Construction and Maintenance Manager | Salsa Jeans

"With Nextbitt we have access to real-time data for effective management of Diaverum's environmental impact.  

"On the Nextbitt platform we monitor everything from water and energy consumption to air quality.
Large amounts of water are consumed in the hemodialysis process. The platform makes it possible to adjust the use of resources to needs, ensuring informed and actionable decisions based on various environmental metrics."



Miguel Gonçalves

Operations Director | Diaverum Portugal

Abel Aguiar Microsoft

"Nextbitt is a reference partner for Microsoft, in a relationship of mutual trust and joint success over the last decade.

"Nextbitt is a reference partner for Microsoft, in a relationship of mutual trust and joint success over the last decade. Aligning the development of Nextbitt solutions with the evolution of the Azure platform, including the introduction of Artificial Intelligence, enhances our ability to respond to our customers' needs. In the short term, the next step will be to accompany the internationalization process, including making Nextbitt available on the marketplace."



Abel Aguiar

Executive Director & Board Member | Partner Channel 

Microsoft Logo

"Through Nextbitt's energy management system, we estimate an average annual saving of 5% on electricity.

"Given the reality and universe of the bank's facilities, it has a significant impact on the bank's operational footprint and on reducing energy costs."

Bruno Jorge

Head of Facilities Banco BPI

Flavio Ferreira Zeitreel

With Nextbitt it was possible for us to centralize all information regarding our physical assets on a single platform.

“On the Nextbitt platform we have all resources digitized, thus being able to monitor and maintain them, and systematize all processes and maintenance needs requested by our internal customers. This way we can reduce waiting times for requested interventions. This naturally reduces our costs, as we need shorter teams.”

Flávio Ferreira

Facilities & Maintenance Manager

André Vieira d'Almeida_CUF

"Nextbitt has enabled us to manage all the existing processes in a multidisciplinary and multi-installation context.

"Engineering and maintenance in the hospital environment increasingly requires an effort to plan, record and control activity, which is only possible with a solid management platform. Nextbitt has enabled us, in a multidisciplinary and multi-site context, to manage all existing processes - inspections, preventive and corrective maintenance, calibrations, audits, among others - and also to develop innovative IoT solutions which, in a partnership logic, guarantee continuous improvement and have prepared the future of asset management."

André Vieira d'Almeida

Engineering and Maintenance

CUF Logo
Ana Catarina Dias_CTT

"Nextbitt was the ideal solution for the efficient and adaptable management of CTT's extensive asset park.

"The need to manage a large asset portfolio, very diversified and spread across the country, meant that we had to adopt a platform with a proven track record in the stable market, which would give us the guarantee of commitment, but also the necessary adaptability to CTT's specificities. Nextbitt was that solution."



Ana Catarina Dias

Director of Physical Resources and Security

CTT Logo

What our customers say

"With Nextbitt, we've eliminated almost 90% of calls and emails at Salsa Jeans."

"With the Nextbitt platform, analysis and response times have improved considerably, and we know that 'time is money'. In addition, 100% of our preventive maintenance is scheduled automatically, which ensures efficiency and total control."

Luís Rodrigues

Construction and Maintenance Manager | Salsa Jeans

With Nextbitt we have access to real-time data for effective management of Diaverum's environmental impact.

On the Nextbitt platform we monitor everything from water and energy consumption to air quality.
Large amounts of water are consumed in the hemodialysis process. The platform allows us to adjust the use of resources to needs, ensuring informed and actionable decisions based on various environmental metrics."

Miguel Gonçalves

Operations Director | Diaverum Portugal

Abel Aguiar Microsoft

"Nextbitt is a reference partner for Microsoft, in a relationship of mutual trust and joint success over the last decade.

"Nextbitt is a reference partner for Microsoft, in a relationship of mutual trust and joint success over the last decade. Aligning the development of Nextbitt solutions with the evolution of the Azure platform, including the introduction of Artificial Intelligence, enhances our ability to respond to our customers' needs. In the short term, the next step will be to accompany the internationalization process, including making Nextbitt available on the marketplace.

Abel Aguiar

Executive Director & Board Member | Partner Channel 

Microsoft Logo

Through Nextbitt's energy management system we estimate a 5% saving

"Through Nextbitt's energy management system we estimate 5% average annual savings in electricity, which given the reality and the bank's universe of facilities, has a significant weight in the bank's operational footprint and in reducing energy costs."

Bruno Jorge

Head of Facilities Banco BPI

Flavio Ferreira Zeitreel

With Nextbitt it was possible for us to centralize all information regarding our physical assets on a single platform.

"Engineering and maintenance in the hospital environment increasingly requires an effort to plan, record and control activity, which is only possible with a solid management platform. Nextbitt has enabled us, in a multidisciplinary and multi-site context, to manage all existing processes - inspections, preventive and corrective maintenance, calibrations, audits, among others - and also to develop innovative IoT solutions which, in a partnership logic, guarantee continuous improvement and have prepared the future of asset management."

Flávio Ferreira

Facilities & Maintenance Manager

André Vieira d'Almeida_CUF

"Nextbitt has enabled us to manage all the existing processes in a multidisciplinary and multi-installation context.

"Engineering and maintenance in the hospital environment increasingly requires an effort to plan, record and control activity, which is only possible with a solid management platform. Nextbitt has enabled us, in a multidisciplinary and multi-site context, to manage all existing processes - inspections, preventive and corrective maintenance, calibrations, audits, among others - and also to develop innovative IoT solutions which, in a partnership logic, guarantee continuous improvement and have prepared the future of asset management."

André Vieira d'Almeida

Engineering and Maintenance

CUF Logo
Ana Catarina Dias_CTT

"Nextbitt was the ideal solution for the efficient and adaptable management of CTT's extensive asset park.

"The need to manage a large asset portfolio, which is highly diversified and spread across the country, meant that we had to adopt a platform with a proven track record in the stable market, which would give us a guarantee of commitment, but also the necessary adaptability to CTT's specificities. Nextbitt was that solution."

Ana Catarina Dias

Director of Physical Resources and Security

CTT Logo

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