All Case Studies
Vodafone uses the Nextbitt platform for Soft and Hard Services Management and SLA control
1400 requesters | 14,000 assets | 100 buildings
Vodafone Portugal wanted to improve the management of the dozens of service providers who, every day, guarantee the operation of 14,000 assets in 100 buildings.
The large number of suppliers has created several problems in managing the operation:
- Each provider used a different asset management tool;
- When there was a change of supplier, all the information stored on the platform controlled by the service provider was lost.
- Vodafone's help desk received requests and information through different channels, often by email, which made it difficult to process and follow up on requests.
All this made management more complex and made it difficult to control the contracted Service Levels, a crucial point for this type of organization.
Cloud Platform
Accessible via browser or mobile APP, it allows quick access to suppliers, without the need to access Vodafone's internal network.
Specific workflows
The modules defined in the solution made it possible to immediately start managing various services, from one-off actions to regular or preventive tasks.
Document managementl
All the information is now stored, unaffected by the change of suppliers and giving management teams greater control.
Certification Information
It has become easier to store and organize all the information needed to verify compliance with ISO 14000 environmental certification.
Quick integration
The first production version was implemented in just 3 months, including the migration of existing data to the new solution.
SLA management
The Nextbitt solution now automatically calculates compliance with contracted Service Levels, making it easier to monitor service providers.
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info@nextbitt.com
(+351) 211 347 042
Paseo de la Habana, 9 y 11, 28036 Madrid
info@nextbitt.com
(+351) 211 347 042