Diaverum Portugal wanted to simplify its physical asset and facilities management operations, guaranteeing efficient control over its clinics. With thousands of physical assets spread across 27 locations in Portugal, managing and monitoring maintenance service providers was a complex task, requiring an integrated solution to ensure operational efficiency and environmental sustainability.
Better visibility and control
With the complete digitalization of the physical asset management process and centralized management through the Nextbitt platform, Diaverum has achieved strict control of all operations, ensuring greater transparency and efficiency in the management of its 27 clinics.
Cost reduction and resource optimization
Through real-time monitoring, Diaverum was able to identify savings opportunities, especially in the consumption of water used for hemodialysis. After implementing Nextbitt, there was also a significant reduction in effort on the part of the back-office teams, allowing them to focus more on continuous improvement and value-added tasks.
Improved service delivery and internal customer satisfaction
By monitoring service providers' SLAs, Diaverum ensures that agreed standards are met, resulting in faster problem resolution and more satisfied clinical teams, who can focus on providing the best care for patients.
More efficient and sustainable operation
The implementation of Nextbitt has enabled Diaverum to operate more efficiently and sustainably, reducing its environmental impact and optimizing the use of resources, especially with regard to water and energy consumption.
Identification of anomalous patterns and non-conformities
The Nextbitt platform has helped Diaverum to identify anomalous patterns in the use of water for hemodialysis and in air quality monitoring, allowing immediate adjustments to ensure safe and sustainable operation.
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