Salsa Jeans, a leading fashion brand in Portugal and Spain, was looking for a solution that would centralize and optimize maintenance management for all its stores on the Iberian Peninsula, making it easier to control and respond quickly to maintenance, incidents and emergencies.
The large number of stores and the diversity of processes created significant challenges for the management of Salsa Jeans' maintenance operation:
Each store operated with different procedures, which made it difficult to centralize maintenance information and control interventions.
When there were changes in the maintenance teams, information on assets and intervention histories was scattered and difficult to access.
Maintenance and emergency requests were communicated through different channels, such as phone calls and emails, which made the processing and follow-up of these requests complex and inefficient.
These factors increased the complexity of management and made it difficult to control the Service Levels agreed with the providers, a crucial point for guaranteeing consistency and quality in the operation of Salsa Jeans stores.
Centralization of operations for 86 stores in Portugal and Spain
90% reduction in communications (calls and emails).
Technical documentation accessible to technicians and store personnel at the click of a button.
Automation of preventive maintenance, guaranteeing 100% scheduling.
The implementation of the Nextbitt platform has allowed Salsa Jeans to operate more efficiently, reducing response times and ensuring total control of maintenance operations, which translates into greater efficiency and team satisfaction.
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