Cut Resource Use & Improve ESG in Hospitality

• Hospitality groups face mounting pressure to deliver operational excellence while reducing environmental impact. 

• DHM Hotels, managing over 33,000 assets across 14 hotels and 5 golf courses, used Nextbitt to digitise facilities and utility monitoring. 

• Results: 20% reduction in energy and water consumption, 15% drop in maintenance costs, and real-time ESG metrics supporting eco-conscious operations. 

Problem Context 

The hospitality sector faces a double challenge: maintaining impeccable service quality while responding to regulatory, customer and investor demand for sustainability. 

Hotels, resorts and leisure facilities are high-intensity consumers of energy and water. A single hotel guest can use up to 180 litres of water and 20–30 kWh of energy per night, according to industry benchmarks. As ESG pressures mount, hotel chains must modernise how they manage infrastructure, consumption and preventive maintenance — or risk waste, non-compliance, and brand damage. 

DHM Hotels, a Group with 14 hotels and 5 golf courses, recognised that fragmented systems and reactive maintenance were holding back its efficiency and sustainability strategy. To tackle this, it partnered with Nextbitt to implement a unified digital asset and resource management platform. 

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Technical Diagnosis 

Before adopting Nextbitt, DHM Hotels relied on basic tools that couldn’t scale across facilities or integrate key indicators. This led to: 

• Lack of real-time visibility on energy and water use 

• Poor tracking of asset performance and preventive maintenance 

• Dispersed service request channels and limited KPI reporting 

• Rising maintenance costs and sustainability risks 

“Before partnering with Nextbitt, asset management and consumption monitoring were limited by basic tools. This reactive approach resulted in high costs and operational inefficiency.” 
— Luís Mexia Alves, CEO of DHM Hotels 

 Solutions and Trade-offs  

What DHM implemented: 

• A unified digital platform to register and manage 33,000 assets 

• Real-time monitoring of utilities via 163 meters across facilities 

• Custom dashboards for decision support and ESG reporting 

• Preventive and corrective maintenance plans 

Real-World Use Case 

Key figures: 

• 267 users 

• 33,000 assets 

• 14 hotels and 5 golf courses 

• 3,600 corrective + 3,600 preventive work orders annually 

What was done: 

• Integrated energy and water monitoring (via 163 installed meters) 

• Real-time access to KPIs via mobile or browser 

• Maintenance planning linked to asset performance 

• All documentation and compliance metrics centralised 

Results: 

• 20% reduction in energy and water consumption 

• 15% reduction in maintenance and repair costs 

• Fewer failures and greater visibility over assets and suppliers 

• Better ESG readiness for audits and eco-conscious guests 

“With Nextbitt’s solution, we were able to centralise all information, access KPIs in real time and improve preventive planning. This not only optimised costs, but reinforced our commitment to sustainability.” 
— Luís Mexia Alves, CEO of DHM Hotels 

Read the full business case on our website: 🔗 DHM Hotels Case Study 

Stats and Benchmarks 

• 75% of global travelers say that they want to travel more sustainably over the next 12 months, and 43% would feel guilty when they make less sustainable travel choices. 
  🔗 Booking.com – Sustainable Travel Report 2024 

“While many travelers have retained a sense of optimism and a desire to have a more positive impact, there is a critical opportunity for the industry to accelerate efforts to make those choices easier for everyone,”  

Danielle D’Silva, Head of Sustainability at Booking.com 

• A hotel can use an average of 1,500 litres per room per day which can vastly exceed that of local populations in water-scarce destinations. In some locations, tourism uses over eight times more water per person on average than the local population. 
  🔗 Sustainable Hospitality Alliance, 2018 
• For that reason, the World Sustainable Hospitality Alliance has launched the first wave of Universal Sustainability Key Performance Indicators (KPIs), a set of Environmental, Social, and Governance (ESG) metrics designed to standardize sustainability measurement within the hospitality industry. This initiative aims to provide hospitality businesses with a consistent, transparent, and verifiable method for assessing and reporting their sustainability performance. 
  🔗 World Sustainable Hospitality Alliance, 2024 

Technical Evaluation Checklist 

•  Real-time utility and asset monitoring across 14 properties
• 33,000 assets digitised with full lifecycle tracking
• ISO-aligned documentation for ESG audits
• 20% reduction in resource use
• 15% lower maintenance costs
• Operational dashboards for informed decision-making

Product Integration and Use 

DHM Hotels adopted Nextbitt’s full suite: 

• EAM – for asset digitisation and maintenance history 

• Facilities Management – to standardise and monitor service requests 

• Energy Management System – to track utilities in real time 

• Sustainability Module – to generate ESG and ISO-aligned reporting 

Final Thoughts 

Hospitality operators know that service and sustainability must go hand in hand. DHM Hotels shows how a scalable digital platform can drive that shift. 

By unifying asset management, utilities and maintenance under one system, the group gained control, reduced costs and cut its environmental footprint — while strengthening its appeal to guests and regulators. 

“Technology is a strategic ally for the hotel industry — not only to reduce costs, but also to strengthen the customer experience and sustainability.” 
— Luís Mexia Alves, CEO of DHM Hotels 

Technical FAQ 

1. Does it work across different types of hospitality facilities (hotels, golf, resorts)?
   Yes. The platform was configured for all 14 hotels and 5 golf courses in DHM’s portfolio.
   
   
2. Can the system track water and energy use in real time?
   Yes. 163 meters were installed to support full utility monitoring and KPI tracking.
   
3. How quickly were results seen?
   DHM reported efficiency gains and cost reductions within the first year of rollout.
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